Anyway, I had to send out a follow up (step two), per instructions from my boss. It's generic and just says, "Letting you know IS is still working on your ticket. Will follow up with future updates....blah, blah, blah." No harm in that, right? It tells the person their ticket is still open and yes, someone is looking at it.
Whoa-ho-ho! One particular follow-up email that was sent out was forwarded onto the IS boss. The user questioned the IS boss about his issue because it has taken over a month to resolve and it's still not fixed. In addition, the user told the IS boss that he couldn't even understand the offshore guy and the offshore guy didn't know enough English to help the user. (Very efficient use of money, right? While half the country is unemployed...oh, don't get me started!). So that pissed the IS boss off and he emails back to the user, but copies everyone and their mother that I should not have sent an update and it makes it appear like they are not working the issue or have any idea what they are doing. He basically went on then to tell me that I'm incompetent. Oh, and did I mention that he did not even address the fact that the issue hasn't been resolved or the fact that his team doesn't speak English?
Needless to say, I was NOT happy. Okay, so I totally cried. I'm not big on public humilation. I phoned my boss who was working from home and she totally went to bat for me. Anyway, my boss said I did exactly what I was supposed to and we are not supposed to be telling the user anything more than that when we give them a weekly update. I phrased the email according to how she had told me and followed directions to a tee (okay, a monkey could do that!)
My boss told me to blow it off and not take it personally. But me, being an emotional basketcase, thinks, how can I not take it personally? Especially when he just insulted me to a whole slew of people that I have to work with? It is personal because that is a reflection of my work. And I take pride in my work and work hard to do it accurately and professionally. So yes, I did take it personally. And yes, I will probably secretly have a grudge against this guy forever. I'm pissed. The real issue comes down to the fact that he wasn't doing his job and he didn't like being questioned about it. I didn't deserve that because he can't manage his workload/people. He tried to deflect the attention from himself and blame someone else.
I can't wait to hear how the conversation goes between my boss and this guy. I hope she puts him in his place because crap like this makes me not want to do anything. It's like you're damned if you do and damned if you don't. I just want to tell this guy to BITE ME!!!!!...but I'm a professional (cough, cough).
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Alright, enough venting. This afternoon I then went down to the gym at work. I needed to blow off some steam, and sweat I did. I did 30 minutes on the elliptical and burned 300 calories. Woo-hoo! I don't know what made me decide to start going to the gym at work, but I'm on day 2. Yesterday I walked on the treadmill and shot some hoops. I think though, that I am going to stick to the elliptical.
It's really nice that we have a complete gym at work, showers and all. It's free to use, they provide towels, shower supplies, everything. I hope that I can stick to this. I never went before because there were always a lot of people in there and I'm super shy about shaking everything on the treadmill or elliptical in front of these slim chicks. Lucky for me though, I have a boss that allows us to really go anytime. I've figured out that at 1:00pm there is no one there, so it's cool.
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The kid just about killed me tonight. I had to try so hard not to laugh. She's on the cusp of being a pre-teen and sometimes does things like a kid that's much older and more mature than seven, but then there are the times when she is just this innocent little kid. We went out to Friday's for dinner (lazy, I don't wanna cook day) and we were sitting at the table and she gets all wide eyed and says, "Mom! Guess what I did at school? Yesterday I took all my green crayons and put them on the floor under my desk before I left school. And do you know what? The leprachaun came and took them overnight because they were gone this morning!!!!" Now how do you keep a straight face to that? Sometimes her innocence just kills me!
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My doctor emailed me the results on my knee x-ray. It turns out that I have osetoarthritis. She recommended losing weight (duh!), exercise and some physical therapy. No injections or medication at this point. She doesn't want to start me on something at my age, she says it's too young. She thinks that at the stage it is at now strengthening exercises will really help. Based on that information I have decided to cancel my appointment at Rush next week. I feel like at this point it will be a waste of my time and that that doctor will tell me the exact same thing. I've decided that I will go the route my lupus doctor recommended and in 3-6 months if I am not feeling any better knee-wise, I will make an appointment again with Rush.
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As if this post isn't long enough...goals this week, water, yogurt, $1.00/day. Doing well on the no chocolate for a week, but then again, it's only been 3 days. I figure though that I'll make it because if I didn't endulge today after the work issue, I'll survive. I wrote my letter this week to the service member, already did my FB free day and ate fish. Not too bad so far!
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Today I am grateful for the innocence my daughter sometimes displays, that my boss went to bat for me, and that I have the opportunity to work out at work.
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