Best Buy = Best Crap

I have to blog about this because I'm fuming and want the world (like my 3 whole readers - ha ha) to know that Best Buy SUCKS!  They have seriously lost a customer - FOREVER!!!!  Here's my story:

This past year I have dropped a load of money at Best Buy.  No more!  This past month I purchased two WII games online.  They shipped me the wrong item.  I phoned them and told them.  The lady told me that she was sending me a return label via email and I was to return it and they would ship me the correct item.

Two days later I still did not receive my label.  I phoned them again.  This time I was told that they were not shipping me a return label because the item was under $60 and they would not pay to return it...EVEN THOUGH IT WAS NOT WHAT I ORDERED!!!!  I was told that I was responsible for returning it to the store and I could try to reorder the item - oh wait, by the way, that item is now sold out online.  The lady took my number and said she was going to do some further research and lo and behold - never phoned me back.

Today I phoned again and asked to speak to a manager...Oh, I'm a manager.  Okay, I'm sure that was a line, I'm not completely stupid.  I explained the whole situation and she told me, nope, you can return it to the store or YOU can pay for shipping to return it.  Oh, and by the way, don't expect a replacement cuz they are sold out.  WHAT????  I wasn't the one who screwed up in the first place, but I'm to spend MY gas money to run to the store or my postage money to return it??? 

I'm not being a complete bitch.  I want the item I ordered and paid for.  And I want Best Buy to take responsiblity for the return.   And if the item is sold out, so then be it...but don't ship me a consolation prize and expect me not to complain or want it returned.

Anyway, I'm going to go to the store tonight and return my ENTIRE order because I no longer want anything to ever again do with Best Buy.  They have lost a permanent customer!  I cannot believe their customer service!  I'm appalled, totally turned off and completely fed up with them.  From now on any electronic needs I have will be met by either Amazon or Walmart.  I'm done.

I'm left regretting that I spent so much money in a store that treats it's customers like that.  What a disappointment.  Corporate will be getting a letter from me.

I can't imagine what would happen in my job if I treated one of our users that way and said, "oh, well, our system is screwed up so you'll manually have to calculate a million dollar in sales and if it doesn't come out even, oh well."